Returns & Exchanges

At RMS Titanic, we strive to ensure your historical reproductions and memorabilia reach you in pristine condition. If you are not completely satisfied with your voyage through our store, we offer a 30-day return policy for all unused items.

Return Process

• 1.
  Initiate Your Request

  Contact our passenger services team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack your items in their original presentation boxes, ensuring all certificates of authenticity are included to prevent damage during transit.

• 3.
  Dispatch the Parcel

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend using a tracked service for peace of mind.

• 4.
  Quality Inspection & Refund

  Once our curators inspect the returned artifacts, we will process your refund to the original payment method within 7 to 10 business days.